DIGIRENT - Dealing with Difficult People in the Library
Mark Willis
[PDF.mb40] DIGIRENT - Dealing with Difficult People in the Library Rating: 3.99 (661 Votes)
Dealing with Difficult People Mark Willis epub Dealing with Difficult People Mark Willis pdf download Dealing with Difficult People Mark Willis pdf file Dealing with Difficult People Mark Willis audiobook Dealing with Difficult People Mark Willis book review Dealing with Difficult People Mark Willis summary | #141866 in Books | 1999-06-01 | Original language:English | PDF # 1 | .47 x6.07 x9.09l,.65 | File type: PDF | 195 pages||1 of 2 people found the following review helpful.| A Must Have For Every Librarian's Bookshelf|By JediPooh|How do you handle the smelly patron? What about the person lurking in the kid's department without kids? Oh, and then there's the mom that assumes librarians are babysitters and drops them off everyday in summer! In this little book, Willis explores all sorts if difficult situation with people in the library, and he provid|From Library Journal|From the mentally ill to the homeless, from the talkative to the angry, problem patrons go with the territory when working in public libraries. Willis, community relations manager in the Dayton and Montgomery County Public Library, offers co
This text offers practical strategies for managing problems posed by patrons and other staff. It is a hands-on guide to solving problems through communication, preventive measures and clear and concise patron behaviour policies. Strong communication skills are at the heart of resolving difficult situations and ensuring that simple encounters don't escalate into real problems. Recognizing the difference between a patron with a simple problem and a real security risk takes...
You can specify the type of files you want, for your gadget.Dealing with Difficult People in the Library | Mark Willis. I was recommended this book by a dear friend of mine.
